Bed and Breakfast - Terms and Conditions

Arrival

Check in time is after 4.00 pm onwards on the day of arrival. If for any reason you require to book into your room earlier in the day or anticipate arriving after 10.00 pm please let us know.

Departure

We ask that rooms are vacated by 10.00 am. Balance payable prior to your arrival by BACS

Booking Deposit

In order to confirm your booking a non-returnable deposit is required of £20 per person .  Rooms should not be considered reserved

until our acknowledgement of the deposit and confirmation of the booking has been received.  Payment accepted by BACs.

Cancellations

In the event of any cancellation, or part cancellation or failure to arrive by any or all guests, on the agreed date, for whatever reason including illness, a cancellation charge will be made as follows:
- within 14 days of arrival: 25% of reservation value (or first night cost, whichever is higher);
- within 48 hours of arrival: 50% of reservation value (or first night cost, whichever is the higher);
- within 24 hours of arrival: 100% of reservation value.

Non Smoking and Pets

For the comfort of our guests smoking is not permitted within any part of the stables. Pets are also not permitted as some of our guests may be allergic to animal hairs. Special arrangements can be made for guide dogs.

Damage

Guests are welcome to consume wine in the bedrooms but in the event of spoilage to furnishings and bedding will be liable to either professional cleaning costs or cost of replacement if the former is unsuccessful or inappropriate.

Faults and Complaints

Any faults or complaints must be reported to us at the time of occurrence.  Any complaints received after the event will not be accepted.

Termination Policy

We reserve the right to terminate, without notice, an individuals stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others.  In such circumstances any outstanding account must be settled, no refunds will be made.

© Copyright Burrough on the Hill, Bed & Breakfast. all rights reserved.  Photographs - Mel Davies