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Terms and Conditions

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Arrival

Check in time is between 4.00 pm and 7pm, if later then please advise.  If for any reason you wish to access your room earlier in the day please advise.   We need to ensure that your room has been sanitized properly and is ready for you.
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Departure

We ask that rooms are vacated by 10.00 am. 
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Booking Deposit and final payment

In order to confirm your booking a non-returnable deposit is required of £20 per room per night.  Rooms should not be considered reserved until our acknowledgement of the deposit and/or confirmation of the booking has been received.  Payment is accepted by cash, or by BACS.  Final payment to be made a week before visit if paying by BACS/Cheque or on date of departure if paying by cash.  Full payment may be made in full if wished after we have sent confirmation of your booking.
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Cancellations

In the event of any cancellation, or part cancellation or failure to arrive by any or all guests, on the agreed date, for whatever reason including illness, a cancellation charge will be made as follows:

 

-           within 14 days of arrival: 25% of reservation value (or first night cost, whichever is higher);

-           within 48 hours of arrival: 50% of reservation value (or first night cost, whichever is the higher);

-           within 24 hours of arrival: 100% of reservation value.

 

Cancellations, deferrals and curtailments of holiday bookings made after 12 March 2021:-
COVID-19: UK Government national lock downs and Tier restrictions.
If you are unable to take your holiday either because of a national lockdown, or because you are put into a Tier where you are unable to travel, or due to a restriction on the number of households or people able to stay under one roof, we guarantee that you will be given the option of a full refund.  Please note that this refund guarantee applies only to the address given on the booking.

Our guarantee of a refund is limited to covering lockdowns and Tier restrictions, it does NOT cover you (or members of your party) for being unable to travel because you (or a member of your party) fall ill with Covid-19, or are required to quarantine or self-isolate. 

We strongly advise that holidaymakers take out travel insurance to cover these and other possible events, including illness and jury service, that may prevent your holiday from taking place. There are a number of policies that include cover for illness with Covid-19 and self-isolation or you can look for suitable cover on comparison sites.

 

We are not selling, promoting, endorsing or recommending any particular product, and we do not benefit financially from, nor have any formal relationship with, any of these providers. 
https://www.coverwise.co.uk/Travel-Insurance/corona-virus.aspx
https://www.allianz-assistance.co.uk/travel-insurance/Covid-19-travel-insurance.html
https://www.trailfinders.com/insurance#/step1   

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Non Smoking and Pets

For the comfort of our guests smoking is not permitted within any part of the stables. Pets are also not permitted as some of our guests may be allergic to animal hairs. Special arrangements can be made for guide dogs.

 

Room Occupancy

Please note our rooms are for either single or double occupancy unless otherwise agreed.
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Damage

Guests are welcome to consume wine in the bedrooms but in the event of spoilage to furnishings and bedding will be liable to either professional cleaning costs or cost of replacement if the former is unsuccessful or inappropriate.
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Faults and Complaints

Any faults or complaints must be reported to us at the time of occurrence.  Any complaints received after the event will not be accepted.

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Termination Policy

We reserve the right to terminate, without notice, an individuals’ stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others.  In such circumstances any outstanding account must be settled, no refunds will be made.

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